1. SHIPPING & DELIVERY POLICY

At Roque Bags, we provide FREE Standard delivery to any address world wide. However, do note that we do not deliver to PO Boxes, military and restricted areas and all naval ports.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed  within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

FREE OR EXPRESS SHIPPING

There are 2 delivery options available for customers:.

Standard Shipping – is FREE for all orders and it takes approximately 2-3 weeks to reach you from the time of order. We are not responsible for any delays caused by  third parties such as customs, delivery services etc.

Express Courier – is available at an additional charge and it takes approximately 7 days to reach you from the time of order. The time taken is dependent on our logistics partners and their affiliates. We are not responsible for any delays caused by  third parties such as customs, delivery services etc.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

TRACKING YOUR ORDER

For all deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way. You may track its status with the link provided via email.

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.